fbpx

Help & FAQ’s

Hoolla.co is a virtual library for toys and books. It has a wide range of toys, books, puzzles, games, flashcards which are designed for the overall development of a child as it’s prime purpose.

1.Register online on our website to become a member.

2.Select the membership plan which suits you the best.

3. Browse the catalogue available on our website and select Toys and books which you like.

4. Add them to the cart and place your order. 5. Receive the items you ordered at your doorsteps.

There are no Delivery charges. You will get all the items you have ordered at your doorsteps, in accordance to the plan you have selected

Your child will get an opportunity to explore new toy & book every month from huge range.You will save money and space at home.

There is a huge variety of board games, puzzles, wooden toys, constructive toys, logical games/ toy, role play toys, family games, parent-child play toys, etc to choose from. There are all sorts of books available such as picture books, story books, math books, infant books, educational/informative books, concept, phonic and grammar, flashcards, worksheets, etc. You can find all these items in our online catalogue.

We provide service all over Mumbai. We also have a provision for people staying in Navi Mumbai or Thane. If you stay there, you can get in touch with us by dropping us an Email on info@Hoolla.co or give us a call on 7977415482. We would be more than happy to help you !

We work on a “point” system and not “number-of-toys” system. This is because all the products differ widely with regard to their price, durability, etc. By having points, we ensure that all members get equal and optimum benefit based on the amount they spend. Each product is assigned a specific number of points based on certain factors. Some of the important factors are the price and the estimated durability of each product. These points are pre-assigned and are clearly indicated on the website for eac

You can rent books and toys according to the number of points you have in the membership plan which you have selected.

Minimum period of membership is 3 month. Other plans are available for a longer period like for 6 months or 12 months.

Yes! If you want a subscription for any of the above, you can drop us an Email at request at info@Hoolla.co. We would be happy to help you and your employees.

It is a very simple process. Just click on the ‘JOIN NOW’ button available on the home page. Fill all the required details submit. In case you face any problem while signing up, you can give us a call on 07977415482 or write to us at info@Hoolla.co for our assistance.

Yes, it is mandatory to register before you place the order. Registering with our website helps us get more information about you which is needed to further place your order.

You can keep your account on hold /freeze for 12 months. But this can be done only after the completion of your existing plan. After 12 months of hold, you will be charged a registration fees again of Rs.500/-.

There are few terms and condition which we request you to go through on the ‘Terms and condition’ page available on our website.

Please get in touch with us by writing to us on info@Hoolla.co or by giving us a call on 7977415482. We will return your Security Deposit within 4 working days, after deducting any balance dues or amount for damage of Toys/Books. Any unused amount of your membership plan for cannot be refunded.

There are different charges for different membership plans. You can select plan which suits you the best and pay the Registration charges for the same.

Please refer to the following page – https://Hoolla.co

We have the Cash on Delivery option for you.

We have design our portal to make the searching process simple for you. Just follow these simple steps: 1.Search filter – It will help you to search narrowing your search down to several categories and sub-categories such as age, types of play, material, etc. 2. Key-search – Type the product name or key word of product you are looking for.

You can use ‘Suggest A Toy’ option available on the Home page and give us a suggestion of of the kind of items you would like for us to add to our catalogue. We will try to fulfill your request if the product has relevant learning potential

Yes, you can buy the product from us, only if the product is available. For buying any product, contact us at info@Hoolla.co and we will get in touch with you.

Yes,we do have but these will be customized packaged for such specific events. You can get in touch with us by writing to at info@Hoolla.co or call 07977415482 for further details.

If you are confuse or don’t have time to select the toys and books, you can click on “Personalised Play Box” on the home page. You will receive a call by an executive from our company who will try to understand your child’s requirement. Accordingly our team will select the toys and books your child would enjoy and take your confirmation before placing the order.

Filter selections are according a lot of factors such as types of play, types of books, categories in toys and books , age, points, etc. This makes your searching process extremely simple.

Cart is a provision for you to add the toys you want to place the order for at once.

Wish List is a list in which you can add the Toys and Books that you would like to rent out in future. You can refer your Wish List to shortlist the items you want to rent out and you can place the order accordingly.

To avoid hassles we request you to check each and every product carefully at the time of delivery. If you notice any kind of damage, you can refuse to receive the item at the time of delivery and we would send a replacement as soon as possible.

We fully empathize with our members in such events. If the Toy/Book is damaged in such a way that it does not impact the functionality of the Toy/Book, then you can pay us only the depreciated price of the toy/book which is 20% of the MRP. But if the damage renders the products unusable, it becomes necessary for us to replace the product to make it available to other members. In such cases, we would seek your cooperation by providing same product to us or paying the 80 % of the MRP of the product.

Don’t worry. We are here to remind you . We give you a reminder at least 4 to 5 days in advance via email or message.

No! We don’t charge any late fees. However your next month’s rental cycle will start with the same set of toys and if your current membership plan is over then you need to return the toys or renew your membership within 4 days.

Yes, you can keep the toys and book for extended time. You just need to inform us about it in advance by call or email and we will adjust your points in the next month’s cycle. However we suggest you to keep rotating them to get more variety of items during your subscription period.

We have your child’s hygiene and health as our prime importance. Every single toy we receive is cleaned and sanitized before re-renting them out to others. All toys have different cleaning processes which are material specific and are performed by our extremely skilled staff with utmost care and precision.

Yes, we would highly appreciate if products are in clean and good condition while returning. It makes our process faster and more efficient.

Before delivery we would inform you date and approximate time of delivery. In case any changes are needed at your end, you can call us on 07977415482 or write to us at info@Hoolla.co. We would try our best to adjust to you required delivery timing and date.

Yes. We do provide this option but for every additional delivery you will be charge accordingly.

We will try our best to get the items delivered within 2 to 3 business days after placing the order. This Applies to the new orders as well as exchange orders. We will call you beforehand for any specific delivery requirements you might have.